Overview
Ledger Live is a desktop and mobile application used to manage hardware wallet accounts and transactions. Securing the login and access points reduces risk of unauthorized control or exposure of sensitive data. This guide focuses on the login process, recommended configuration, and recovery planning so you can maintain access safely.
Why secure login matters
Login is the first line of defense. A compromised login can lead to social engineering attacks, transaction manipulation, or direct loss of funds. Following layered security practices dramatically reduces risk.
Key principles
- Use strong, unique passwords for any account linked to Ledger Live.
- Enable multi-factor authentication (MFA) on related services where supported.
- Keep recovery phrases offline and stored in a secure, tamper-evident way.
- Verify device firmware and Ledger Live updates from official sources only.
Preparing to log in
Before you open Ledger Live, take these preparatory steps:
- Confirm your computer or mobile device is free of malware and up to date.
- Have your Ledger hardware wallet nearby — the device is required for many actions and ensures transactions are signed securely.
- Know the location of your recovery phrase and ensure no one else has access to it.
Step-by-step login flow
Follow this flow when logging into Ledger Live for the first time or returning after a session:
- Open the official Ledger Live app (download only from the Ledger official website or verified app stores).
- Connect your Ledger hardware wallet using USB (desktop) or via the officially supported mobile method.
- Enter your app-level PIN on the Ledger device; never type your recovery phrase into Ledger Live or any app.
- Confirm any prompts on the hardware device — approvals must be made physically on the device screen.
- When finished, always lock or disconnect your Ledger device and close Ledger Live when not in use.
Troubleshooting a failed login
If Ledger Live won’t detect your device or you encounter errors, try reconnecting the USB cable, restarting the app, updating firmware, or switching to another USB port. Never share your recovery phrase to seek technical support.
Recovery and emergency access
Recovery planning ensures you can regain access if a device is lost or damaged. Important actions include:
- Store your recovery phrase in multiple secure offline locations if appropriate.
- Use tamper-evident storage and avoid digital backups such as photos or cloud storage.
- Consider splitting the phrase using a trusted secret-sharing method if you understand the risks and procedures.
When to restore
Restore your accounts on a new Ledger device only if you have the correct recovery phrase. Test with a small transaction first to ensure accounts are restored properly and device firmware is current.
Best practices checklist
- Use a hardware wallet PIN and enable app-level locks where available.
- Keep Ledger Live and firmware updated from official channels.
- Avoid installing third-party plugins that request your recovery phrase.
- Educate household members about the sensitivity of crypto recovery data.
- Use an offline signer for highly sensitive operations if recommended by Ledger documentation.
Additional resources & official links
Always verify resources using official Ledger channels. Below are quick links to trusted offices and documentation (repeat links provided for convenience):